Help Center

Account Management

Open an Account

To create an account:

  1. Click on the account icon
  2. Click create account
  3. Enter First name
  4. Enter Last name
  5. Enter Email
  6. Enter Password
  7. Click Create

Change Address

To update your address details:

  1. Login to your account
  2. click 'View addresses'
  3. click 'Add a new address'
  4. enter new address details
  5. check 'set as default address'
  6. click 'add address'

Deactivate Account

To deactivate your account, simply email us to request that your account be deactivated.

Making Payments

Ways to Pay

You can use fiat or cryptocurrency to make a purchase. I accept payment by Shop Pay, PayPal and DePay.

Minting & Returns

Minting

Orders are minted by Verisart.

Returns and Refunds

Digital art NFT orders cannot be returned, but they can be sold on the secondary market.

Help Guides

Buying an NFT: How it Works

The Julia Hargreaves website allows for direct purchase of digital art NFTs.

To purchase a digital art NFT, follow these steps:

  1. Select the artwork you want to buy.
  2. Click 'add to bag'
  3. Click 'Check out'
  4. Select preferred payment option.
  5. Follow the prompts to complete your transaction.

Minting to the blockchain and transfer to digital wallet.

The minting of the artwork and transfer to digital wallet varies depending on the payment method chosen.

The minting of the artwork and transfer to digital wallet varies depending on the payment method chosen.

For orders paid for via DePay, the artwork is minted upon receipt of payment and visible in your digital wallet within just a few minutes.

For orders paid for via PayPal and Shop Pay, the artwork is minted and visible in your digital wallet by following the 'Claim your NFT' instructions in the confirmation email.

NFT Editions

1/1 Edition

A 1/1 NFT edition refers to a digital artwork that is unique and one-of-a-kind. The "1/1" signifies that there is only one edition of this artwork in existence.

Limited Edition

A limited edition NFT is a digital artwork that has a predetermined number of editions available for purchase.

Open Edition

An open edition NFT is a digital artwork that has an unlimited number of editions available for purchase

For a more comprehensive explanation see our help guide NFT Editions Explained

FAQs

What is an NFT?

Non-Fungible Tokens (NFTs) are digital assets that use blockchain technology to record ownership.  NFTs are also known as 'digital collectables'. Learn more

What is a digital wallet (crypto wallet)?

A digital wallet (crypto wallet) is used by Web3 users to purchase and store NFTs and crypto, make transfers to others, pay transaction fees and more. 

Where can I sell my NFT?

Owners wishing to sell their NFTs on the secondary market may do so on any platform that accepts and supports standard ERC-721 NFTs.  How the NFT gets imported or made available via the marketplace will depend on the marketplace.  Rarible and OpenSea both index Ethereum and Polygon and Ethereum NFTs so the NFT should automatically appear on both those platforms. 

Can I print my NFT?

Absolutely. You are permitted to print the NFT for your own personal use.

How do I leave feedback?

Leave a review here.

Contact Us

Email

Contact us via email by sending your inquiries to support@juliahargreaves.co.uk

Contact us form

Use our contact form on the website

Chat

Our chat feature is available Monday to Friday, 9 to 5 (GMT), for any inquiries you may have.