Help Center

Accounts

Account Management

Open an Account

To create an account:

  1. Click on the account icon
  2. Click create account
  3. Enter First name
  4. Enter Last name
  5. Enter Email
  6. Enter Password
  7. Click Create

Change Address

To update your address details:

  1. Login to your account
  2. click 'View addresses'
  3. click 'Add a new address'
  4. enter new address details
  5. check 'set as default address'
  6. click 'add address'

Deactivate Account

To deactivate your account, simply email us to request that your account be deactivated.

Change Password

The easiest way to change your password is by going to your account login and clicking Forgot your password? We will send you an email to reset your password.

Orders

Order Management

Placing an order

To place an order on our website you must have a Julia Hargreaves account.

To place an order:

  1. On the product page click 'Add to bag' to add the item(s) you want to purchase to your shopping bag
  2. When you have selected all the items you wish to purchase click on the bag icon to checkout your order
  3. Click 'Check out'
  4. Complete payment and shipping information to complete your order

Payment Methods

We accept payment by Visa, Mastercard, Maestro, Google Pay, Apple Pay, Shop Pay and PayPal

Order Confirmation

Following payment receipt, an email will be sent to confirm acceptance of your order.

Cancelling an order

To determine whether you are able to cancel your order please complete the Order Cancellation Request form as soon as possible.

Contact

Contact Us

Email

Reach out via email by directing inquiries to support@juliahargreaves.co.uk

Contact us form

Use the contact form for non urgent inquiries.

Chat

Live chat support is accessible Monday to Friday, 9am to 5pm (GMT) for all inquiries.